Credit Control

Our record in collections is unequalled. The polite, respectful, and positive methods we use result in a very high recovery rate. Our team are highly experienced, having been drawn from a diverse range of backgrounds in addition to experienced trace Investigators.

This team is supported by a custom designed database system which utilises the very latest technology, security and architecture available today. This platform is flexible and enables us to tailor credit control strategies to the specific requests of our clients and the nature of the work type.

We consider success to include not only bottom line collections, but also continuity of service, of people, maturity of approach, experience, and day-to-day communication with Clients. Our core value is to maintain a personal business partnership with each client.

We work on a ‘no collection - no fee basis’, where we only charge our client for successful payments. We are not able to bill patients for our fees. Interest will only be added when legal action is taken in accordance with the law.

All monies paid by insurers, guarantors, or other sponsors are made directly to the clients own bank account. We try to ensure shortfalls and excesses are paid the same way, but where payments are made to MEDACC, we remit monies to the client at the end of the month following cleared payment.